FAQ's
Frequently Asked Questions
How to place an order?
To place an order on our site, simply select the products you wish to purchase and add them to your cart.
Once you have completed your selection, click on "Order" and follow the steps to finalize your purchase.
How can I pay for my order?
We accept several payment methods, such as
than credit cards, debit cards, Paypal and wire transfers
banking.
How do I track my order?
You can track the status of your order by logging into your customer account or using the tracking number provided to you when your order was confirmed.
You can also contact our customer service for information on the status of your order.
What delivery methods are available?
We offer several delivery options, such as home delivery, drop-off, or store delivery.
Our delivery company is DPD, to ensure reliable and fast delivery!
Shipping costs and delivery times vary depending on
the option chosen. You can select the option that suits you best when finalizing your order.
How can I cancel or change my order?
If you wish to cancel or change your order, please contact us as soon as possible. If your order has already been shipped, it may be difficult to change or cancel it.
In this case, you may need to wait until you receive your order and return it in accordance with our return policy.
How long will it take to deliver my order?
Delivery times vary depending on the delivery option chosen when ordering.
Delivery time is generally between 3 and 5 working days.
How to return a product?
If you wish to return a product, please contact us for return instructions.
Please note that products must be returned in their original packaging and in perfect condition. Return shipping costs are your responsibility.
How to use a discount code?
To use a discount code, simply enter it in the box provided during checkout.
The promotion will be applied directly to the price of the product.